CarbonAI, Inc. (also referred to as the “Company”, “we”, “our”, or “us”) respects your privacy and we are committed to protecting it through this privacy policy (the “Privacy Policy”). The Privacy Policy sets forth the information we may collect from you or that you may provide when you visit our website or use any of our related software services (the “Services”). Further, the Privacy Policy covers the manner in which the Company collects, maintains, uses, protects, and discloses any such information as applicable.
This Privacy Policy is global in nature, meaning that it is applicable to all websites, applications, offerings, and Services of the Company, and it describes our privacy practices when we process:
- Personal information for the purposes of completing the Services or in connection with the completion of the Services;
- Personal information for the purposes of providing the benefits of the Company platform, which is collectively, all of the Company’s services, sites, experiences and software by the Company (the “Platform”); and/or personal information as necessary to manage, run, and improve our business.
The Company is responsible for the personal information it collects through our website and in managing customer accounts and business relationships. When our business customers submit documents and other content to the Services (“Customer Content”), we process that content on the customer’s behalf and in accordance with our agreement with that customer, which governs in the event of any conflict with this Privacy Policy. If you have any questions about the processing of your personal data, please contact us using the details in the “Contact Us” section below.
Regarding any information collected by the Company offline or through any other means, including on any other website operated by any third party or us, the Privacy Policy does not apply. Further, the Privacy Policy does not apply to any information collected by any third party, including through any application or content that may link to or be accessible from or on our website.
This Privacy Policy serves to inform you of our policies and practices regarding your information and how we will treat it, so please review the terms fully and completely and in the event you do not agree with our policies and practices, your choice is not to use our Services. However, by accessing or using our Services, you agree to this Privacy Policy. This Privacy Policy may change from time to time and your continued use of the Services after any of the said changes shall be deemed an acceptance of those changes; therefore, you should check the Privacy Policy from time to time for any such updates.
Information Collection and Use
The Company offers Services that may or may not require you to register for an account or provide personal information to us. We may collect many types of information, including, but not limited to, the following: IP addresses, login credentials, browser type, time spent on our software, and the documents and data our customers submit to the Services. We may also collect personal information when you reach out to us for support, give us feedback, participate in optional surveys, product research or training and you choose to share. We share this information only with service providers who help us deliver the Services and are bound by confidentiality obligations, as directed by our customers, or as otherwise described in this Privacy Policy.
Any personal information that you provide to us about you depends on the context of your interactions with the Company, how you configure your account, and the choices that you make, including privacy settings. Personal information provided may also depend upon what services or experiences you use, your location and applicable law. Some of the Company’s Services and promotions may require registration, and if so, we may ask you for personal information (such as your name, email address and an account password). We may combine the information you submit under your account with information from other Company Services or third parties to provide you with a better experience and to improve the quality of our Services. For certain Services, we may give you the opportunity to opt out of combining such information.
Log Information
When accessing the Company’s website, our servers record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, internet protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
Consent to E-Mail Communications
By establishing a registered account with us you grant permission for the Company to contact you at your e-mail address provided to us. To stop receiving our newsletters, promotional/marketing, or special announcement e-mails follow the opt-out procedures set forth at the bottom of each email sent to you by our Company.
Other Sites
This Privacy Policy applies to the Company’s website and SAAS Services. We do not exercise control over external links from our site to other third-party sites. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you that is unrelated to our Company. The Company only processes personal information for the purposes described in this Privacy Policy and/or the supplementary privacy notices for specific services. In addition to the above, such purposes include: (i) providing our products & Services, including the display of customized content and product presentations; (ii) auditing, research and analysis in order to maintain, protect, and improve our products & Services; (iii) ensuring the technical functioning of our website; (iv) protecting the rights or property of the Company or our users; and (v) developing new services.
For Mergers and Acquisitions
If we are involved with a merger, asset sale, financing, liquidation, bankruptcy, or the acquisition of all or part of our business to another company, we may share your information with that company and its advisors before and after the transaction date.
No Sale of Personal Information to Third Parties
We do not and will not sell personal information to third parties. We do share personal information with third parties for the business purposes described in this Privacy Policy.
Aggregated Information and Analytics
We may de-identify and aggregate usage and performance information about the Services in a way that does not identify any customer or individual ("Aggregated Information") and use it to operate, analyze, and improve the Services. We do not publish or disclose Customer Content, including in aggregated form, except as permitted by our agreement with that customer. Aggregated Information is anonymous information and is no longer Personal Information subject to data protection laws or regulations.
Choices for Personal Information
When signing up as a registered user with the Company that requires registration, we ask you to provide personal information. We will ask for your consent prior to using this information in a manner different than the purpose for which it was collected. If we propose to use personal information for any purposes other than those described in this Privacy Policy and/or in the specific service privacy notices, we will offer you an effective way to opt out of the use of personal information for those other purposes. We will not collect or use sensitive information for purposes other than those described in this Privacy Policy and/or in the supplementary service privacy notices unless we have obtained your prior consent. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of the Company’s features, SAAS products may not function properly if your cookies are disabled. You can decline to submit personal information to any of our Services, in which case the Company may not be able to provide those Services to you.
Confidentiality
We treat your business and personal information as confidential. We implement reasonable security measures to protect against unauthorized access, alteration, disclosure, or destruction of your data. We restrict access to your information to employees and service providers who need to know that information to provide services to you. If we become aware of any unauthorized disclosure or use of your confidential information, we will promptly notify you and take reasonable steps to address the issue as required by law. You agree to notify us promptly if you become aware of any unauthorized access to or use of your account.
Information Security
In the provision of the Services, we take reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data.
Artificial Intelligence and Customer Content
We use third-party artificial intelligence (AI) model providers to help process Customer Content in delivering the Services. Customer Content is not used to train or fine-tune AI models, by us or by those providers. Our AI model providers are contractually bound to process Customer Content only to provide the Services and not to retain it or use it for model training.
Service Providers
We use trusted service providers to help us operate the Services, such as cloud hosting, database, document processing, authentication, and AI model providers. These providers may access personal information only as needed to perform services for us and are bound by confidentiality and data protection obligations.
Data Retention
We retain personal information and Customer Content for as long as needed to provide the Services, as required by our agreements with customers, or as required by law. When information is no longer needed, we delete or de-identify it in accordance with our retention practices.
International Data Transfers
The Company is based in the United States, and information we collect may be processed in the United States and in other countries where our service providers operate. Where required, we use appropriate safeguards for these transfers.
Children’s Privacy
The Services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children under 16.
Data Integrity
The Company processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy or any applicable service-specific privacy notice. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary. You are responsible for the accuracy of the information you provide to us, and you represent and warrant that the information you submit is true, accurate, and complete.
Accessing and Updating Personal Information
When you use the Company software, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask our online customers to identify themselves and the information requested to be accessed, corrected, or removed before processing orders.
For Legal Reasons
We may share your information with third parties for legal reasons without your consent, and as permitted by law, including:
- When we reasonably believe disclosure is required in order to comply with a subpoena, court order, or other applicable law, regulation or legal process;
- To protect the rights, property, or safety of the Company, our customers or others;
- To protect or defend against attacks;
- To enforce, remedy, or apply our agreements;
- To prevent fraud, cybersecurity attacks or illegal activity;
- For debt collection; and/or
- With regulatory agencies, including government tax agencies, as necessary to help detect and combat fraud and/or protect our customers, users and/or the Company’s platform, or in required institutional risk control programs.
Contact Us
The Company reviews its compliance with this Privacy Policy on a regular basis. Please feel free to direct any questions or concerns regarding this Privacy Policy or the Company’s treatment of personal information by writing to us at:
CarbonAI, Inc.
119 W 24th St., 4th Floor
New York, NY 10011
Attn: Josh Kaufman, COO
Email: support@carboncre.ai
Changes to Our Privacy Policy
Please note that this Privacy Policy may change from time to time. We will post any policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of policy changes).
If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time.